Frequently Asked Questions
What are your hours?
We're open from 9 AM - 6 PM on Weekdays and 9 AM - 3 PM on Saturdays. Closed Sundays and some Holidays.
Where are you located? Do you have another location?
We are located on Route 8 in Gibsonia just about 1 mile north of Turnpike exit 39. We are across the street from a McDonald's and Wal-Mart. This is our only location. Please give us a call if you need directions, or check out the map.
How long does it take to have something etched?
It takes one week for most orders. If you needed to order a large quantity of a single item, we may need extra time to order in additional glass.
Can I have my items shipped?
Yes! We ship UPS guaranteed, and items are insured. We can also ship your items to a gift recipient complete with a free enclosure card.
If I don't live in the Pittsburgh area or can't make it to your store, how can I order?
It's easy to order! Just give us a call, email, or fax your order with any questions you may have. We always offer prompt service, and can offer any advice in selecting an item and what to etch. We can also fax or email design ideas and proofs to our customers to guarantee accuracy and to offer some great choices for your items.
I wanted to etch a photo on something, how do I get the photo to you?
You can either email the photo or logo, or mail one to us. See our photograph section for additional information.
Can I put my company's/team logo on something? Is it an additional charge?
Yes, we can etch logos on our items. Either bring a nice, clear copy with you to the store, the logo on disk or cd, or you can email it. It's no additional charge to add your logo to an item. However, we cannot etch professional sports teams logos.
Do you etch items not purchased at your store?
Yes, we can etch items purchased at other stores, but only glass or crystal. We cannot etch customer metal or ceramic items. It is a minimum of $12 per item for customer glass, but varies depending upon size and complexity of the etching. Items we already have in our store will be the same price. It is AT YOUR RISK OF BREAKAGE OR IMPERFECT ETCHING, though a small risk. Please call for a price quote.
Can I have something etched in color?
Not really, we can color etching in gold or silver and it looks great on the black mirror, colored, or ceramic items but doesn't always work well on clear glass and crystal items. We strongly suggest not coloring clear glass items with gold or silver, unless it is particularly significant to the event, such as a 25th or 50th wedding anniversary.
How do I have a wine or champagne bottle etched?
The customer must provide the bottle. Dark bottles work best, such as dark green, and try if you can to find a bottle where the seams do not go right down the middle where the labels are (all bottles have seams, but try to find one where they are not as prominent.) The bottle must be plain glass as well, nothing with any kind of coating or frosting already on the bottle. We will take off the front, back or both labels for you. Etching on bottles can be colored gold or silver.
Do you have volume discounts?
Yes, we offer volume discounts, starting at 12 of the same item and they do not have to be etched the same. See our Ordering Section for more information.
If I've ordered before and want to order the same thing, do I have to come in?
We save all of our previous orders, so it's easy to re-order items. Just call, email, or fax what you need and we can easily look up any previous orders.
Do you have everything in your store on the website?
All of our items that currently have replenishable stock are available online. However, we have a limited availability of some items that are not pictured on our site. Please call or stop in for more information on our discontinued items.