Frequently Asked Questions

Hours

What are your hours?

We're open from 9 AM - 6 PM on Weekdays and 9 AM - 3 PM on Saturdays. Closed Sundays and some Holidays.

Location

Where are you located? Do you have another location?

We are located on Route 8 in Gibsonia just about 1 mile north of Turnpike exit 39. We are across the street from a
McDonald's and Walmart. This is our only location. Please give us a call if you need directions, find us here on
Google Maps or check out our map.

How Long

How long does it take to have something etched?

It takes one week for most orders. If you needed to order a large quantity of a single item,
we may need extra time to order in additional glass.

Shipping

Can I have my items shipped?

Yes! We ship UPS guaranteed, and items are insured. Check our UPS map for estimated shipping time (items shipped
from Pittsburgh area).
We can also ship your items to a gift recipient complete with a free enclosure card.

Ordering

If I don't live in the Pittsburgh area or can't make it to your store, how can I order?

It's easy to order! Just give us a call, email, or fax your order with any questions you may have. We always offer prompt service,
and can offer any advice in selecting an item and what to etch. We can also fax or email design ideas and proofs to our customers
to guarantee accuracy and to offer some great choices for your items.

Photos and Logos

I wanted to etch a photo on something, how do I get the photo to you?

You can either email the photo or logo, or mail one to us. See our photograph section for additional information.

Logos

Can I put my company's/team logo on something? Is it an additional charge?

Yes, we can etch logos on our items. Either bring a nice, clear copy with you to the store, the logo on a USB key or cd,
or you can email it. It's no additional charge to add your logo to an item. However, we cannot etch professional
sports teams logos.

Customer Glass

Do you etch items not purchased at your store?

Yes, we can etch items purchased at other stores, but only glass or crystal. We cannot etch customer metal or ceramic items.
It is a minimum of $12 per item for customer glass, but varies depending upon size and complexity of the etching. Items we already
have in our store will be the same price. It is AT YOUR RISK OF BREAKAGE OR IMPERFECT ETCHING, though a small risk.
Please call for a price quote.

Color

Can I have something etched in color?

Yes, we can etch in almost any color, but on glass the rich etch tone is much more attractive. We add color etching in gold or silver
on black mirror, colored, or ceramic items but doesn't work well on clear glass and crystal items. We strongly suggest NOT
coloring clear glass items, unless it is particularly significant to the event, such as a 25th or 50th wedding anniversary.

Wine Bottles

How do I have a wine or champagne bottle etched?

The customer must provide the bottle. Dark bottles work best, such as dark green, and try if you can to find a bottle
where the seams do not go right down the middle where the labels are (all bottles have seams, but try to find one where
they are not as prominent.) The bottle must be plain glass as well, nothing with any kind of coating or frosting already on
the bottle (such as Frexinet.) We will take off the front, back or both labels for you. Etching on bottles can be colored gold or silver.




Discounts

Do you have volume discounts?

Yes, we offer volume discounts, starting at 12 of the same item and they do not have to be etched the same.
See our Ordering Section for more information.




Previous Order

If I've ordered before and want to order the same thing, do I have to come in?

We save all of our previous orders, so it's easy to re-order items. Just call, email, or fax what you need and we can
easily look up any previous orders.




Discontinued Items

Do you have everything in your store on the website?

All of our items that currently have replenishable stock are available online. However, we have a limited availability of
some items that are not pictured on our site. Please call or stop in for more information on our discontinued items,
some at almost 50% off!